Best-in-class outsourcing services from a partner you trust.

Increasingly, outsourcing the management of critical business applications is being recognized as the answer to a number of IT management issues, particularly the steadily increasing effort and team size required to maintain custom software.

Interdatum has a flexible outsourcing model that accommodates:

• any or all functional levels of support (call center, user-level support or diagnosis/programming remedy)

• single application to full system support

• on-site, off-site, nearshore or offshore capabilities

• legacy, midrange, client/server applications

• enterprise solution applications

• web and e-commerce applications

Best-Sourcing Capabilities
Interdatum partners with nearshore and offshore service providers allowing us to offer best-of-breed solutions that leverage the strengths and abilities of each partner. The appropriateness of a nearshore or offshore outsourcing service is verified as part of our assessment and strategic planning consulting.

Strategic Consulting
Interdatum Principal Consultants work with your organization to help assess its outsourcing needs and opportunities from both strategic and tactical viewpoints. Our assessment and strategic planning consulting will comprise:

• Opportunity and needs assessment
  • what to outsource
  • where to outsource
• ROI analysis

• Risk management strategies

• Change management strategies

• Partnership strategies

• Business process redefinition

• Service Level Agreement strategies

Delivery Methodology
Our application management o utsourcing Standard Operating Procedures, together with our project management methodology, assures timely and cost-effective service delivery. Our structured processes and best practices govern each phase of outsourcing delivery:

• Engagement definition and planning

• Setup

• Transition

• Implementation

• Transition Out

This highly structured approach to knowledge management, process engineering and use of standards and tools results in:

• Consistency and scalability of service

• Rapid diagnosis and resolution of problems

• Reduction in training and orientation time for new team members

• Increase in productivity and service quality

Refocus and Redirect
While businesses outsource for different reasons, one of the greatest benefits of application management outsourcing is the ability to redirect limited staff resources to their core competencies and free up budgets to address high priority needs. Contact us to explore your company''s benefits to application outsourcing.